Job Ref: 215108597

Date: 2021-11-09 07:22:05

Apply Now

Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group's companies.

We are looking for an experienced Reporting Analyst to join our Mirus Team in Milton Keynes and provide support to one of our many clients.

The post holder will be responsible for providing Mirus with reporting solutions to enable informed decision making to help improve service delivery and drive the growth of the business.

The role sits within the Service Operations dept. and will be responsible for supporting the business by developing and providing timely, detailed and accurate reporting from within key business tools.

The role will also be required to focus on development of improved reporting processes and leading implementation of best practices.Working with key stakeholders and business units you are:

Responsible for the creation and management of reporting for clients, sales, service teams and internal management
Responsible for the creation of regular service reports for the Service Delivery Manager
Assisting the accounts dept. with monthly billing to ensure service billing is accurate for clients
Design, build, test and develop wallboards and dashboards to stakeholder requirements
Ongoing review of business processes with a view to integrate applications across the business
Ad-hoc reporting requirements for users across the business
Responsible for ensuring any reporting issues are resolved promptly and within any agreed SLA's as well as keeping all key stakeholders updated and tracking incidents through the service desk if necessary
Suggest new opportunities to optimize service delivery through analytics and statistical modelling
Identify opportunities to develop forecasts, statistical models, and data-driven analyses
Lead analytical projects designed to improve business efficiency
Work with internal teams to deliver a stable and highly available reporting platformRequirements

Qualification and Knowledge

Experience in designing, documenting and delivering strategic BI solutions
Working as part of a wider service delivery function. Skills and Experience

Very strong MS Excel, to macro level
Experience with SQL Server 2008 R2 onwards
Strong knowledge of Microsoft BI & SQL reporting tools (SSRS, SSAS)
Experience with BrightGauge reporting solution
A good understanding of HTML
Evidence of strong interpersonal skills for working with teams and individuals at all levels of the organization.
Self-motivated, pro-active and with the ability to drive project agendas
Must be able to work collaboratively in a team environment
Creative, analytical problem solver with the ability to apply original and innovative thinking
Ability to effectively form strong working relationships with all company stakeholders.
Competent management of changing workload and priorities.
Able to work both within a team and using own initiative.
Strong planning and organizational skills
Experience with SharePoint
Proficiency in MS Office suite incl. Visio
Excellent written and verbal communication skills
Experience of working within an IT Managed Service Provider
Able to gather and interpret stakeholder requirements in order to deliver the required solutionBenefits

Job Type: Permanent
Role based out of our Milton Keynes offices (flexibility to work remotely up to 3 days per week)
37.5 hours per week (Monday – Friday)
Pension
Health Support
Free financial wellbeing services, Training, Gym benefits and more
20 days holiday (raising by 1/2 day every 6 months of continuous service up to 25 days, excluding bank holidays)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities.
Continual development plansGood luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at (url removed)

Apply Now