Job Ref: 215107821

Date: 2021-11-08 18:19:50

Apply Now

AZTech IT are seeking a customer focused, experienced, and preferably certified 2nd Line IT Support Technician to join our Service Delivery Team and based at our client site in West Milton Keynes.
The successful candidate will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience.
AZTech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment.
An experienced 2nd Line IT Support Technician from the background of an IT Managed Service Provider, a motivated, natural problem solver with the capacity to work in a fast-paced environment, will be our ideal candidate.
It is essential to have a passion for technology and provide outstanding customer service.
Some of the key responsibilities for this key position at AZTech IT are –
Key Responsibilities
* Providing efficient and effective customer service to end users and other stakeholders
* Acting as the first point of contact for technical service requests
* Logging and maintaining support issues detail throughout a service ticket lifecycle
* Responding appropriately to more complex problems through escalation
* Identifying opportunities for improvement both technically and in processes for the client.
The successful candidate will need to have the following skills to be able fulfill the responsibilities needed for our client –
Skills / Attributes
* Minimum of 3 years demonstrable experience supporting SME’s and 1 year in a similar role.
* Clear and confident communicator at all levels and abilities.
* A proven problem solver.
* Able to deliver and troubleshoot complex technical solutions.
* Strong communication and documentation skills.
Good technical knowledge in
* Office 365
* Windows Server
* Active Directory
* Windows 10
* VMware / Hypervisor
* Firewalls
* PC & Server hardware
Basic technical knowledge
* Networking
* SharePoint
Desired Certifications
* ITIL foundation
* MCITP: Server Administrator or MCSE: Windows Server
* MCSA
* CCNA
Package Details
* Annual Salary depending on experience and accreditations
* 24 Days Holiday plus 1 day off for your birthday – Increasing with 2 and 3 years service
* The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role
Benefits
* Excellent training/development opportunities – This includes a paid technical training portal and exam Bonuses
* Perkbox – Hundreds of different perks delivered to your mailbox weekly
* Health cash plan
* Paid for Company nights out

Apply Now