Job Ref: 215087242

Date: 2021-11-05 11:23:14

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Meter Reading Support Team Leader – Permanent
 
£35,000 per annum plus benefits (Flexible working available)
 
Are you a team leader with planning and operational experience in Utilities/Engineering?
 
Are you passionate about leading teams to offer a best-in-class service for their customers?
 
This role could be for you!
 
Our client are a well-respected utility metering company and they have an exciting opening for a Meter Reading Support Team Leader, to lead a team who act as the interface between their field and office operations.
 
Job Purpose

·Liaise with all internal parties to ensure all key SLA's are met
·Ensure all site visit  work is loaded, scheduled and completed in the most effective and efficient way for the business and customer
·Work with the other departments prioritise and support customers.
·Provide relevant data to the National Field Manager to support with driving performance
·Manage and own the payroll process for meter readers
·Providing Leadership, motivation and development to your team
·Understand transactional timings and volumes of the workload within your area of responsibility, review resources regularly to ensure sufficient resource is allocated to ensure services are delivered in line with customer expectations and company goals
·Support training and provide coaching to ensure services are delivered in line with customer expectations and company goals
 
MAIN RESPONSIBILITIES
 
·Providing Leadership, motivation and development to your team
·Supporting your team by removing roadblocks which prevent the delivery of Operational services
·Drive the delivery of services against KPI's and SLA's
·Build and maintain relationships with other internal operational functions to deliver a cohesive end-to-end operational service
·Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
·Understand transactional timings and volumes of the workload within your area of responsibility, review resources regularly to ensure sufficient resource is allocated to ensure services are delivered in line with customer expectations and company goals
·Support training and provide coaching to ensure services are delivered in line with customer expectations and company goals
·Carry out regular performance reviews in line with Schneider review process
·Provide regular coaching and feedback to maximise your teams effectiveness
·Carry out training needs analysis to identify training requirements to support individual development and succession planning
·Support the delivery of Project Energise

PERSONAL SPECIFICATION
 
Skills
·Excellent communication skills both written and verbal
·Self-motivated and focused  
·Good problem-solving skills, able to grasp problems quickly and draw informed conclusions
·Anticipate issues and be pro-active in dealing with them
·Can manage own time to meet daily requirements
·Flexible, willing and able to cope with change with the ability to work under pressure
·Resilience
·Ability to influence and motivate
 
Knowledge
 
·Good level of written and spoken English
·Good level of Microsoft office packages (Excel, Word, etc)
·Proven track record of leading and motivating a team
·Good knowledge of process management and improvement activities
·Previous Supervisory/Management Experience
·Knowledge of the UK Electricity/Gas Market Advantageous
·A high level of computer and system literacy
·Experience of managing a team in a target based environment
·Previous payroll experience preferable
 
This is an excellent opportunity to join a growing business with a great culture, please apply without delay or call Ryan at Carrington West on (phone number removed) to discuss further

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