Job Ref: 215075931

Date: 2021-11-04 11:31:51

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This is an exciting new position to be part of the customer service team at a well-established automotive business. You will act as first port of call and provide support and delivery of services to clients, drivers, and the sales team.

Customer Service Executive Responsibilities

* Dealing with incoming enquiries by telephone and email

* Adhering to 15 second ring policy for answering all incoming calls

* Dispatch of contract renewal emails and assist with vehicle selection, ensure vehicle fit for purpose, lifestyle requirements etc

* The organisation of demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades and considering the company guidelines

* Obtaining confirmation of on the road prices from suppliers

* Preparation of vehicle quotations using our in-house system making sure that correct discount levels have been applied and adhere to the tailored client policy

* Sourcing and ordering of vehicles with our internal and external suppliers

* Having an overview of any day-to-day driver or vehicle concerns and escalation to Ops or Imps if required

* Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers

Individual Performance Characteristics

* Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships

* Confident, proactive and dynamic, with a can-do attitude, enthusiastic with high level of energy

* Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with keen attention to detail

* Ability to learn effectively and follow through applying problem solving techniques

* Good interpersonal, communication, verbal and written skills

* Ability to contribute effectively in a fast paced, changing environment

* Computer literate to intermediate level on all Microsoft Packages and In-house applications

* Good mathematical skills

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