Job Ref: 215062163

Date: 2021-11-03 09:48:32

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Job objectives and responsibilities
• To be responsible for the overall delivery of Facilities Management Services, Client Liaison across a production facility and, monitoring of suppliers and contractors.
• Meet and exceed all SLA’s and KPI’s as detailed within the contract across all service lines.
• To successfully manage and grow the contract(s)
• To support the operations Supervisor with the day to day management of the team(s) and supply chain.

Main duties
• To take responsibility for the service delivery of all facilities management services covered under the contract
• Meet contractual and budgetary requirements of the contract(s)
• Drive to meet and improve on financial targets
• To ensure that all works are planned and costed within the contract restraints
• Manage Operational targets for PPM, Open and Aged Jobs and Quotes
• To drive the effective use of handheld technology for all planned and reactive works
• Ensure statutory compliance and certification is in place
• To develop and maintain FMR/Risk Registers
• Assets Management and Verification
• To bring innovation to the client
• Aid in the production of monthly reports for Management Team and client(s) as required – including presenting them
• Ensure the operational statutory compliance and completion of PPM works on all sites covered by the team
• Ensure that Service Level Agreements (SLAs) are achieved.
• Ensure MFA’s are used across the portfolio wherever possible
• Ensure Business Continuity for the production plant on site
• To Manage teams for the sites, including HR issues, appraisals and succession planning
• To carry out site audits for all sites
• To work closely with the Supervisors/Service Desk on job planning/schedules/productivity efficiencies
• Work closely with the clients and client teams reporting on progress and developments
• Identify any areas for improvement in the delivery of services and implement changes as required
• Ensure that Customer service is the focus of the way the FM services are provided
• Ensure that all H & S guidelines and regulations are followed at all times
• Monitor, record and investigate all accidents and near misses
• Work closely with teams to ensure performance targets are met and all works are carried out effectively, efficiently and in a safe manner
• Carry out Team Briefings regularly to ensure a combined approach in delivering services to clients

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