Job Ref: 215058846

Date: 2021-11-02 17:14:11

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Permanent

Salary; £22,000 to £25,000 (DOE)

Due to expansion, an exciting opportunity has arisen to work for an award-winning organisation based in Milton Keynes. As a member of the Customer Support Team, the Graduate Trainee will have a variety of responsibilities that contribute to the successful delivery to clients. In the role of Graduate Customer Support Consultant, you will ensure customers receive the best possible experience, by providing first-class customer service.

Key Responsibilities:

* Provide reactive telephone, live chat and email support, in line with pre-defined SLAs

* Improve overall customer satisfaction via positive interactions with system users through the regular support channels and on occasion, face to face

* Pro-actively engage with key, operational customer sponsors through phone calls, emails

* Regular surveys and gathering of feedback from customers to determine where improvements need to be made

* Proactively monitor system activity for customer accounts to identify potential issues before they occur and positively impact their overall objectives

* Working closely with the wider internal customer group to ensure successful delivery of the contract and ensuring customer retention

* Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives

* Occasional site visits, delivering presentations

Essential Skills:

*

* Degree educated

* Excellent written and verbal communication

* Customer-driven with the ability to build long term relationships

* Good presentation skills

* Excellent level of analytical skills

* Minimum of 6 months customer service/ administration experience

The successful candidate will possess:

A willingness to take initiative and responsibility

A strong focus on customer service/experience

Tenacious and adaptable

Ability to plan and manage change

Strong ability to multitask and prioritise

Target driven with an ability to work well under pressure and meet tight deadlines

Strong problem solving and organisation skills

Proactive attitude to work

Benefits: 25 Days annual leave (plus 8 days bank holidays), Personal Training Budget £1,000 per annum (in addition to other training opportunities provided), National Rail Card, Perkbox membership and Multiple social and charity events each year

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