Job Ref: 215057184

Date: 2021-11-02 16:06:20

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Do you have experience working with high value clients and managing a team?

This could be the perfect role for you!

Our client, a leading, global technology company are looking for someone to join their team as a Client Success Team Leader in Marlow, Bucks!

Working 8.30am-6.00pm, this fantastic organisation offers a competitive salary and some great benefits.

You will be responsible for delivering the best customer experience, whilst overseeing and supporting the Client Success team (6 people).

Key responsibilities:

* Resolving customer account queries

* Working closely with the clients and our internal teams to ensure all services are performed correctly and on time, and meet the relevant criteria.

* Help maintain relationships with our fulfilment customers and execute a “best in class” service that will lead to further success.

* Deliver operational account support to fulfilment customers.

* Monitoring account activities to ensure we achieve the agreed SLA’s.

* To be ‘first point of contact’ for the Client Success team.

* Ensure deadlines are met and all records/logs are kept up to date.

* Daily interaction with customers via. phone and email (when necessary).

* Provide support and solutions to customer queries.

* Identify and ensure delivery of process efficiencies to further enhance the services we offer our clients.

* Ensure customer SLAs are recorded and issued on a monthly basis.

* Liaise in a professional manner with the relevant departments and clients.

* Resolve customer account issues in a timely manner.

* Proactively manage orders that are on hold / back orders and ensure clients are aware of any reoccurring address issues / stock issues.

* Provide feedback to team when required to ensure we create a continuous learning environment.

* Manage carrier and customer claims (including the issuing of credits).

* Support on relevant projects and be willing to take the lead if required.

* Any other relevant duties as required.

You will need:

* Experience managing staff.

* Exposure and experience of customer service, administration and communicating with high value clients.

* Must be confident in use of MS Office.

* Self- driven

* Great communication

* Results- orientated

* Able to adapt to change

* Keen for new experience

* Must have a driving licence and be prepared to travel occasionally to meet clients

Apply Now