Job Ref: 215053154

Date: 2021-11-02 12:28:31

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We're recruiting for an experienced Service Support Advisor to deliver 'best in class' customer service for our client based in Milton Keynes.

As an advisor within the service division, you will liaise with colleagues such as Account Coordinators, Service Call Planners, and approximately 90 field-based Service Technicians.  You will also collaborate with internal colleagues within the other departments such as Spares, Sales, and Accounts to resolve customer issues.

Customer Service

Respond to customer calls & emails (pprox.. 30 per day) with an emphasis on inbound customer queries.
Log calls and update customers with ETA's/completion of the call.
Provide pricing upon request
Communicate with customers about their repair calls – advising of any delays/ job status
Investigate and resolve customer complaints, quickly and patiently to achieve 'best in class' customer experience.

Field Support

Provide Service Technicians with further information as required (access times, spend limits etc.)
Support Business Development Managers

Service Administration

Produce customer quotations and parts orders upon approval
Track warehouse orders to coordinate delivery with technician schedule
Maintain accurate customer information on SAP (address, contact details, access times etc.)

Essential skills, knowledge, and experience:

Excellent telephone manner, able to remain calm under pressure and to deal with demanding customers.
Methodical and organised
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks.
Team player and problem solver

Desirable skills, knowledge, and experience:

Working knowledge of SAP and/or CRM software
Experience from within the catering industry
A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude:

Methodical and organised
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Team player
Excellent telephone manner, able to remain calm under pressure
Self-motivated 
Hours:

5 house per week
Shifts varying between 08:00 – 18:00 + Weekend cover as required (on a rota)

Benefits include:

Competitive Salary
Contributory Pension
Life assurance
24 days annual leave plus bank holidays
Employee Assistance Programme
Seasonal Flu Voucher
Staff Perks & Savings Scheme
Free Parking
Free Tea and Coffee
Dress Down Days
Staff Events
If you're looking for a new opportunity and feel you would be the perfect fit for this role, please do click Apply Now, we'd love to hear from you

Apply Now