Job Ref: 215041262

Date: 2021-11-01 11:59:52

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Can you talk to people at all levels? Could you make a difference?
Element has an opportunity for a Customer Services Coordinator with good administrative experience to work within our BM Trada division at High Wycombe.
Within this role, you will be supporting our Certification business involved in sustainability projects across the UK. You will tasked with the following supporting a team of Auditors operating throughout the country
* Management of existing Certification customers, you will be creating audit schedules, ensuring client files are maintained in an organised, accurate and complete manner
* Monitoring for suspensions, expiring certifications and annual audits and non-conformance
* Ensuring correct data is added to the certification database and running regular reports and actioning amendments and corrections where needed
* Provide monthly performance reports to all affiliate offices
* Respond to minor commercial enquiries from stakeholders
* Support the team in the management of credit control processes
* Monitor and sample check the accuracy of the FSC database and accuracy of product groups
* Carry out website checks for suspended or withdrawn clients and issue non-conformance to the customer
* Support other operational and admin functions within the business
Skills
* Excellent team player attitude, adaptable to a constantly changing environment
* Proactive approach to work with good level of self-confidence
* Excellent and confident telephone manner
* Excellent customer service skills & experience in working in a customer service environment
* Ability to deal with people at all levels
* Prompt, accurate and reliable
* Able to work to tight deadlines
* Have attention to detail with the ability to analyse and interpret data, using MS Office products like Excel, Word, Outlook and a suite of inhouse systems
PLEASE NOTE WHEN APPLYING YOU WILL BE DIRECTED TO OUR CAREERS PORTAL TO CREATE AN ACCOUNT THEN TO APPLY

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