Job Ref: 215038447

Date: 2021-11-01 09:29:04

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Service Desk Analyst required to work in Milton Keynes.

Please note this is a 12 month fixed term contract and this may go to a permanent position.

Job purpose;

* Logging all relevant Incidents and Service Request details, assigning categories and priorities as appropriate.

* Providing first line investigation and diagnosis.

* Maintain up to date list of customers on the IT Service Desk call logging application.

* Communication with users – keeping them informed of impending changes and any outages.

* Other tasks may include the maintenance of inventories of equipment, software together with users’ details.

Skills required:

* Experienced in IT Service Desk operations and incident management processes using the IT Service Management System Service Now

* Demonstrable IT Service Desk and/or Customer Service Call Centre experience required

* Strong working knowledge of Windows 10, Microsoft 365, basic User & Security Group Active Directory administration

* Excellent communication skills, verbal and written with an excellent telephone manner

* A strong customer service and work ethic

* Takes initiative to keep up skills and maintain awareness of current IT Service Desk processes and procedures.

Benefits; Up to 6% performance related bonus. 25 days pa annual leave with option to purchase one additional week per year. High street discounts and preferential gym rates.

Please send in your CV if you have the above skills

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