Job Ref: 215038399

Date: 2021-11-01 09:25:45

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Data & Process Coordinator

Department – Dealer Support Services

Location – Milton Keynes

Reports to – Head of Dealer Support Services

Hours of work – 08:45 to 17:00

Summary

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have a new and exciting opportunity for a data & process coordinator to join the team based at our Milton Keynes Support Centre.

Reporting to the Head of Dealer Support Services, the post holder will be responsible for the management of costs and financial performance of the Companies contract portfolio. This will be achieved by developing and implementing automated criteria application as well as executive output reporting. By interpreting data and providing recommendations to reduce risk in the portfolio, the successful candidate will work with our Dealer Network to ensure the future success of the contract portfolio.

If you have a strong analytical background and possess advanced Microsoft Excel skills, and the use of Power BI coupled with strong communication then this could be the perfect opportunity for you to join our team. Candidates must be comfortable with using and navigating through a wide range of SCANIA systems and applications.

Essential duties and job responsibilities

Evaluate new system solutions such as BI and automation tools within the business to drive efficiency in the department
Review current department processes and systems with a view to driving efficiencies through automation and digitalisation
Check and authorise vehicle/trailer repair and maintenance estimates based on a technical and financial criterion
Monitor and progress the claims relating to Repair & Maintenance
Control the daily claims reports and support the team in following claims through to completion in a timely manner.
Collate monthly claim statistics for executive reporting purposes
Collaborate with the dealer network to promote and support good invoicing practices
Manage reporting platforms for department transparency
Provide consultancy to regions for tangible financial risk reduction by analysing repair and maintenance costs to identify trends
Attend regional review meetings and present monthly statistics
Maintain the department tool of claims interrogation and output
Creation and development of reporting suites and dashboards to provide insight to our internal stakeholders  
Taking and making calls to dealers to support the contract process and resolve queries
Assist with other duties as and when required

Candidate requirements

Knowledge, Skills and Abilities

Advanced Microsoft Excel skills with the ability write and understand complex formulas
Use of Power BI with the ability to create and maintain dashboards
Knowledge or experience with Aftersales service contracts
Interest in working with insight and data
Numerate, accurate, diligent, detail-oriented, analytical minded
Ability to interrogate spreadsheets to highlight issues within downloads of data
Good written and verbal communication
Excellent organisational, time management and administrative skills
Excellent interpersonal skills
Proven ability to work under pressure and problem solve
Self- motivated and assertive
Flexible and adaptable to change
An ability to analyse maintenance and repair costs, to identify recommendations that will reduce costs and improve vehicle uptime
Understanding of vehicle maintenance costs and scheduling regimes including compliances in accordance with Customers O Licence

Experience/skills regarded as ideal but not essential

Background in vehicle maintenance and cost control
Experience in the Dealer repair network
Autoline experience, Marketing, Scheduling, Sales Ledger (Including Point of Sale)
Determined and confident negotiating skills – particularly with a vehicle dealer network
Experience with process mapping and development
Experience of working with Autoline, AS400 would be an advantage
Working as part of a team

Scania Core Values

Customer First, Respect For The Individual, Elimination of Waste, Determination, TeamSpirit, Integrity

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