Job Ref: 215031375

Date: 2021-10-29 14:09:00

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Customer Success Officer

Vacancy Salary Up to £29500 per annum

Vacancy Location Home based (Travel as required across our geography- Midlands).

Permanent, full time

Do you have a passion for delivering a first-class customer service? Are you looking for a new and exciting challenge?

If you are a customer focused, service orientated individual looking to be the first in a newly created role within a brand new Customer Success Team then you’ve picked a great time to look at our client. In this pioneering new and highly visible role you’ll work alongside their internal colleagues and partner contractors.

Your focus will be to build a strong working relationship with their colleagues and their contractors to ensure a consistent and high standard of customer care is delivered. To achieve this you will initially spend 3-5 days a week based at their contractor’s office in Milton Keynes. From July 2022 this position will transition to become fully home based with ad-hoc travel to our Rushden office or Peterborough contractors office.

In line with their culture, listening to feedback from customers, colleagues and their partner contractor will be an essential part of the role. You’ll use this insight to help develop and introduce pro-active solutions and practices for service improvement. The sharing of good practice and an ability to analyse data to identify what is working well and areas for improvement is critical with your work directly impacting and helping to improve the lives of their customers.

To further add variety to your role you’ll also provide support and lead where required on Group-wide customer transformation projects.

To be successful In this role you’ll demonstrate you are an excellent communicator with a passion for customer service excellence. Above all, you’ll need to showcase how you can work with colleagues and their partner contractors to improve the customer experience by understanding both customer and business requirements.

Experience of working in an organisation linked to property repairs and maintenance is highly desirable.

Investing in you, they will provide you with all the necessary training and knowledge to be successful in this career opportunity. By engaging with a wide range of colleagues and their partner contractors you’ll develop a broad understanding of their business. This is a fantastic opportunity to develop your expertise within housing and repairs, showcase your stakeholder engagement skills and know each day you are adding value to many.

If you’re motivated by the results of your work, enjoy working closely with others and strive to deliver positive change please apply today.

This role is offered on a permanent 36.25hr per week basis.

Our Client Offer

Their offer has been created to underpin their two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating their strong investment in your health and wellbeing and economic resilience, they offer a competitive annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning, and development opportunities, plus more.

If your application shows that you have the right knowledge, skills and that you share their values, they'll invite you to meet one of their teams. They can’t wait to meet you…

How to apply

They really want to hear how you meet the criteria for this opportunity, please read the attached job description and the person specification click apply to submit your application and showcase your experience focusing on the essential criteria for this role.

To ensure all applicants are treated fairly they do not accept CV’s

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