Job Ref: 215014579

Date: 2021-10-27 15:23:52

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Customer Account Manager

An exciting position has become available for a full-time Customer Account Manager based in Fairford Leys, Aylesbury. The successful candidate will earn between £20,000 and £27,000 depending on experience.

Candidate will be required to work Monday to Friday 9:00am-5:00pm.

Role Requirements

You will need to have sales or customer services background with knowledge or experience of standard Accounting practices.
Excellent interpersonal skills at all levels with the ability to work alone or within a team.
The ability to work well under pressure, be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail.
Drive and desire to succeed in order to reach company and personal targets.
Excellent Customer Service and relationship building skills.
Sage knowledge would be an advantageous but full training will be given to the right candidate.
Role Responsibilities

Be a point of contact for our existing customers.
Maintain and optimise the relationship exploring and identifying up-selling opportunities.
Manage customer communication for ad-hoc Sage and Dayta projects and new developments.
Manage initial communications regarding software upgrades as applicable.
Keep abreast of product developments & changes that affect customers, ensuring a clear communication process and follow through.
Liaise with relevant colleagues & suppliers to resolve customer issues.
Call all new customers after implementation to ensure all is well and identify any outstanding needs.
Customer care call to all customers prior to their renewals, resolving any issues such as expected non-payment.
Manage the administration for product upgrades and similar, liaising with Dayta upgrade team.
Organise and manage Customer mornings.
Ensure that CRM is completely up to date with all customer information & activity.
Company

Our client is a Sage Business Partner that sells, supports and develops Sage accounting software.

The company have achieved Sage Business Partner of the Year 2020 in recognition of their services, support and reputation in the industry.

Having realised considerable achievements, the business is on a journey of growth, so this is an exciting time to join them.

Why should you apply?

The chance to join a well-established company.
To join a fantastic team.
To showcase your knowledge and skill set.
If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Customer Account Manager, Account Manager, Manager, Manage, Administration, Sales, Customer Service, Accounting Practices, Sage, CRM

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