Job Ref: 214993480

Date: 2021-10-25 15:39:40

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IT Service Desk Analyst

Salary: £25,000 to £30,000 per annum depending on experience

12-month fixed Term Contract. Full time – 35 hours per week

Location – Princes Risborough

Our client has a fantastic opportunity for an IT service desk analyst to join their IT department. Reporting to the Service Delivery Manager, you are the first point of contact for issues and service requests related to their IT infrastructure and technology and will also help to deliver improvements in those areas. This includes:

* Ensuring that all issues and service requests submitted by users to the IT Help Desk are responded to, managed, and resolved to agreed service levels

* Install and configure hardware and software for users as required and provide training to users on using hardware and software

* Managing user account and required permissions

* Maintain an up-to-date IT asset management register of all hardware and software

* Document IT infrastructure and technology processes and procedures for the role as required

* Escalate any urgent or critical IT and telephony issues to the Service Delivery Manager

* Be involved with the delivery of local IT projects as required

Experience

* Two years’ experience in a similar role with experience

* A good understanding of server and networking technologies and IT best practice including ITIL methodologies

Skills

* Proficient user of Microsoft Office applications

* A logical and systematic approach to problem resolution across a broad spectrum of technologies

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