Senior Forwarder

Job Details

The role is made up of two elements:

Senior Forwarder Element

* Ability to lead local team in absence of the Operations Manager

* Train new team members to company standards, customer service and job duties

* Provide effective communication to team members, supervisors, management, and customers

* Maintain strong working knowledge of the company, it’s processes/products/services

Forwarder Element

* Cost control

* To collate and supply shipment information to the customer, branch staff and Account manager

* To liaise with LHR Branch on administrative tasks where necessary

* To organise transport by air, road & sea

* Completion of Dangerous Goods paperwork for all modes of transportation

* Data Entry via operational system

* Data entry via Excel spreadsheets

* Filing of paperwork

* Completion of Export Documentation

* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance

* Remain in contact with customers and suppliers to maintain relationships

* High level focus on customer service

* Month end department compliance

* Resolve queries from customers and suppliers

* Ensure Best Practice models are adopted

* Assist sales and management with customer development

* Maintain clean desk policy

* Operate within companies QA system

* Any other tasks as directed by their Supervisor or line manager

Senior Forwarder Element

* Minimum of 5 years operational experience

* A high level of customer service knowledge