Job Ref: 214979861

Date: 2021-10-22 13:31:17

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Our client is a market leader in the sports fashion industry through continued growth they are looking to recruit a Customer Service Representative on a FTC for 12 months.

The ideal person will have worked in a customer service role, before, have accurate Excel and SAP skills, and have a passion for fashion

The main aspects of the job are –

The role of the Customer Relations Representative is to assist customers, and other internal departments, Sales Representatives, with questions, concerns and demands that arise regarding accounts and orders. This position reports to the Customer Relations Lead.

Responsibilities

• Answer incoming queries from customers, sales representatives, and other internal departments.

• Provide strong administrative and customer service support.

• Become an “expert” in your customers.

• Keep your manager informed of any challenges with your customers/orders etc.

• Enter orders into SAP where required.

• Ensure orders are accurate, and as the customer requested them by reviewing them prior to the shipping window opening.

• Visit key customers on a regular basis to review the shipping season and prepare for the next one.

• Send regular order book updates to your key customers and sales colleagues.

• Build and develop strong working relationships with customers external and internal.

• Assist customers with pricing, credits, invoices, and terms.

• Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed, complete appropriate RA paperwork in timely manner.

• Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders.

• All other duties and special projects as assigned

• Attend any training and development courses.

Essential Skills

Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:

* Good working knowledge of Microsoft Office, in particular, Excel

* SAP experience is desirable, but not essential

* Excellent communication and organizational skills

* Passionate about customer service

* Excellent verbal and written communication skills

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