Job Ref: 214960225

Date: 2021-10-20 16:06:14

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TEAM MANAGER

Location: Milton Keynes
Hours: (Apply online only)
Salary: £24 – £28K

The Role
To manage a team of claims handlers delivery of service.
Provide day to day management of claims handling team including career development, achieving of team targets, SLAs, KPIs, benchmarks.
Contribute towards established client relationships, meeting client requirements, including qualitative and service standards.
Understand the financial performance of the client account and maintain fiscal control over areas within direct control.
Cascade operational information to client team.
Comply and ensure adherence to internal audit requirements and external client requirements.
Assist as appropriate existing/new account development.
Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
Help facilitate internal audits by BSG
Manage staff resources, employee development and performance levels in line with the needs of the business.
Manage and develop any direct reports, ensuring that they perform to required standards and deal with any "people issues" in line with Company policies and procedures.
Act in conjunction with the Business Manager to implement clients' requirements and develop long-term trustworthy relationships with existing and new clients.
Ensure adherence to technical requirements as set by Broadspire
Interface with the Crawford College in identifying technical training needs and contribute towards the implementation of appropriate
Required Skills

Our client is looking for a Team Manager who can demonstrate previous experience with people management and claims handling.

Essential skills:
Ability to motivate staff and set objectives
Proven ability to meet deadlines
Excellent Claims knowledge
Progress towards relevant professional qualification ; Insurance experience
Excellent customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to co-ordinate a variety of actions concurrently
Accurate record keeping
Pro-active and assertive Management skills
Ability to utilise technical skills to complete workload
Willingness to support direct reports and offer help
Business focused – resourceful initiatives
Willingness to support peers
Responsiveness to change and change management
Ability to work as an individual and as part of a team
Excellent customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to co-ordinate a variety of actions concurrently
Excellent organisational skills
Team player
A level of flexibility
To apply, please call Laura on (phone number removed) or send your CV to (url removed)

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