Job Ref: 214955672

Date: 2021-10-20 11:31:52

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IT Support Analyst / 1st / 2nd Line Application Support

One of the UKs leading Software Companies is looking for an enthusiastic IT Support Analyst to join a busy and growing team, providing support to thousands of users across multiple locations. Progression is offered for ambitious candidates that want to carve out a career in IT.

Location: Milton Keynes

£18,000 – £25,000 + ability to work remotely + training and Microsoft Training Certifications offered to employees & and incredible bonus scheme!

Skills – Desirable (but not essential)

·Customer Service Experience
·Problem solving skills
·IT support experience
·SQL knowledge
·Application support
·Desktops / Servers
·Request management

The Role

Working from their International Head Quarters in Milton Keynes you will join a team of 12 IT specialists who currently deal with all IT Support calls and change requests / installs for the entire customer base. You will be responsible for supporting and maintaining the company's internal and external applications, all of which use a variety of different technologies and platforms. You will endeavor to help the company achieve and maintain the highest standards of customer service possible, thinking outside the box when solving problems in order to solve business critical issues. What's really special is that you'll be given generous time on each ticket to delve to the heart of the problem, allowing you to grow and develop your 2nd line skill set.

The Company

This global organisation has over 20 years experience of developing cutting edge software solutions to the UK and International markets. They pride themselves on their focus towards customer service, and encouraging staff to develop and deliver their full potential. One third of employees originated in the 1st line support team and then progressed into various other roles such as Team Leaders, Project Managers, Account Managers, 2nd Line support, Software Development. This is a great role for someone that wants to progress in a dynamic and forward thinking business. The company also has offices in Boston, USA, and Auckland, New Zealand.

Big Red Recruitment is working on this role exclusively and has interview times already planned so please send me your CV as soon as possible, or call for an initial conversation

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