Job Ref: 214864035

Date: 2021-10-11 10:58:59

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Head of Service – High Wycombe,  circa £75k  OTE £100k per annum + Company Car

Clemence Rogers are currently working in partnership with our client in the recruitment of an experienced Head of Service to join an established commercial dealership.  Reporting into the Managing Director, you will be responsible for maximising revenue potential and improving efficiency to increase profits in a Service and Parts offering, delivering the best in class of great people development, whilst promoting a culture of customer satisfaction. In return you will receive the following benefits:

Benefits:  circa £75,000 salary, bonus scheme, company car, 33 days holiday including bank holidays, pension scheme

As the Head of Service, you will be responsible for:

Developing an Aftersales strategy that delivers fantastic people development, maximises profitability and ensures excellent customer service
Managing, leading, and coaching future leaders to ensure the development of great teams across the board including service advisors, technicians, controllers and managers
Supporting the Managing Director in developing the Service budget by location / area, setting, and agreeing strategic objectives and engaging teams to deliver
Working in conjunction with the Managing Director and HR to assist in ensuring resource levels are aligned to deliver pre-set plans, developing people through robust training and appraisal platform
Presenting service goals and objectives, updating key metrics and financial performance against plans
Reducing operational threats by creating initiatives to take advantage of market opportunities
Negotiating agreements for various service offerings with customers to ensure a positive commercial outcome
As the Head of Service, you will have the following:

Proven expereince working in a Senior Aftersales, Senior Service position across multiple brands with in-depth knowledge and expertise in everything aftersales
Be a strong leader of service teams with the ability to galvanise others to deliver optimal performance levels
Excellent financial and business acumen with a strategic and commercial focus
Expereince of setting business targets, timelines, and financial targets
Be a strategic thinker who can plan for and adapt to all possible outcomes
Be process-minded, detail-oriented, systematic, clear and methodical, balancing the required rigour and detail-focus with a commercial, business-minded approach
Be results-focused
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