Job Ref: 214861280

Date: 2021-10-10 17:22:12

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Gi Group are currently recruiting for Customer Service Advisors to work at Charles Tyrwhitt. This role will be initially working from the office for up to 6-9 weeks, from there you will be based from home.
Temporary to Permanent £10.42 per hour day rate £12.50 night rate if applicable – Plus a quarterly bonus and monthly bonus once you go permanent
Full time and Part time shifts available
– Days
– Nights
– Evenings

The Place

Charles Tyrwhitt produces the finest menswear, with timeless style and no compromise on quality. To
top this off they provide exemplary customer service, with a pinch of British charm thrown in for good measure. You will be representing the brand, providing their customers with effortless experiences that inspire confidence and trust

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in Customer services either face to face or on the telephone is essential. You will be first point of contact to Charles Tyrwhitt customers all over the world in a busy, high volume, supportive contact centre. You will play a key role in delivering exceptional service to all Charles Tyrwhitt customers first time, every time.
* Take inbound calls from customers when they are placing orders
* Web chat to customers all over the world
* Advise customers of items out of stock and offer alternatives
* Inform customers of deals and discounts available, upselling additional items
* Help with any enquiries such as… where is my order, how much is delivery, cancellations, returns etc.

We are looking for

* Experienced and well-spoken individuals who has a genuine passion for delivering great customer service
* Previous experience in a customer service (face to face or over the telephone) or sales role is essential
* A charming and engaging telephone manner
* You must be a relationship builder
* You must be confident with learning new systems

Charles Tyrwhitt's values – 'BE THE BOSS, BE THE CUSTOMER, BE THE BEST!'
If you are interested in this role, please apply now or contact Gi Group on (phone number removed) to find out more information.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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