Job Ref: 214856725

Date: 2021-10-08 15:51:16

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JPIMedia / The SmartList are advertising on behalf of an external company.

IT Support Assistant

Do you have a real desire to succeed, are dynamic and bright, well presented and have an excellent work ethic?

Our client is a dynamic and fast moving national distribution company supplying the kitchen industry with the highest quality products.

We are seeking a highly motivated and conscientious individual to join the IT Department to work remotely from home. The ideal candidate must have excellent communication skills, strong organisational skills, demonstrate good attention to detail, and be hungry to develop their IT experience.

Main duties will include:

Serving as the first point of contact for IT Support within the organisation
Answering inbound IT Support calls, emails and logs
General support desk issues including telephone assistance & desktop support
Log, report and progress all software problems where third party support is required
Management of support tickets
Diagnosing and troubleshooting software and hardware issues
Assisting in the training and education of users & providing guidance on improving utilisation of technology, to enhance efficiency & profitability for the Company.
Liaising with IT suppliers, by phone, email or by letter as appropriate

Essential experience / skills required:

Competent using MS Excel and Outlook.
Able to provide excellent customer service at all levels.
Self-motivated.
Professional, polite, considerate and courteous manner with exceptional phone etiquette
Excellent communicator both written and verbal, with good speaking and listening skills

Ideal Background:

Some technical ability having been in a similar position before, however, on the job-training will be provided.

The Company offers great prospects and a very competitive salary for the right calibre person. The remuneration package also includes 5.6 weeks’ holiday, pension and a health scheme.

Our reference: SE2426
Vacancy: IT Support Assistant
Location: Work from home
Salary: Very competitive salary
Hours: Full time, 37.5 hours per week

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