Job Ref: 214854477

Date: 2021-10-08 13:56:00

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Our Milton Keynes based client is seeking a Field Services Technician to join their forward-thinking, innovative company. 

This is a permanent role and the successful candidate will ensure the smooth running of customer systems and network infrastructure, efficiently meeting customer requirements and striving to resolve client user issues and identifying recurring issues.

Position: Field Services Technician

Hours: 9am – 5.30pm

Salary: Competitive salary (DOE)

Benefits: Excellent range of financial and wellbeing benefits

Key responsibilities:

Answering inbound calls within agreed answer time
Provide level 1.5 server, network, and desktop technical support, diagnosing customer issues, and providing high level fixes.
To action hardware configurations and software installations.
Manage and work to internal and customer SLA’s, escalating any concerns.
Create and maintain customer specific infrastructure documentation.
End to end ownership of problem resolution.
Managing client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Preventative maintenance of subsidiaries during quarterly visits.
Responsible for all site documentation making sure it is kept up to date
Provide emergency site visit; ability to go onsite at short notice to resolve issues and/or available to perform onsite maintenance.
Adhoc proactive site visits (as and when required).
Maintaining relationships with primary onsite contacts.
Be part of the quarterly DR site visit
Experience:

1-2 years’ experience as a service desk engineer and field services role supporting SME’s.
Experience of working to SLA’s in a customer facing role supporting multi-site clients.
Experience working with Veeam backup and replication, Intermediate MS Windows Server Technologies, Office 365, Active Directory, VMWare VSphere, Firewalls, Router, Switches & VPN Technologies.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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