Job Ref: 214830998

Date: 2021-10-06 12:26:24

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We are currently looking for a Fraud Analyst to join our team in Milton Keynes. You will join us on a full time, permanent basis working 40 hours per week between 8am – 8pm, Monday – Sunday. In return, you will receive a competitive salary of £21,091 per annum, plus great benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Benefits of joining us:

As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;

Life Insurance – x1 Salary (Can be increased to x4 at additional cost)

MediCash Health Care Plan

Pension (Employee 5% – Company 3% contributions)

26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

Option to buy or sell additional leave

Enhanced Sick Pay – 13 Weeks full pay after 12 months service / 26 Weeks Full pay after 24 months service

Cycle to work scheme

Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)

Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)

Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)

Bereavement Leave – (5 Days Leave at Full Pay)

Dependant Leave – (2 Days at Full Pay)

Onsite Park

Subsidised Canteen

About the role:

As our Fraud Analyst, you will Investigate potential credit card fraud cases based on information received from the fraud detection system. You will analyse several aspects of account history, including payment and transaction history, as well as contacting customers and merchants to obtain additional information regarding fraudulent charges and maintain accurate and complete documentation of all information necessary for the investigation.

Main responsibilities of our Fraud Analyst will include:

Responding to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues

Assisting with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity

Building the credit card replacement orders and completes shipping materials

Beginning to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts

Acquiring and apply job skills and learn company policies and procedures to complete assigned routine tasks

What we are looking for in our Fraud Analyst:

A results orientated individual

A customer focus

Experience in fostering relationships

Effective communication skills – written and oral & strong questioning, negotiating/probing skills

The ability to pass TMS Assessments

PC, keyboard & system navigation skills

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Fraud Analyst.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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