Job Ref: 214830942

Date: 2021-10-06 12:22:52

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We are currently looking for a Customer Service Advisor to join our team in Milton Keynes. You will join us on a full-time, permanent basis working 40 hours per week between 8am – 8pm, Monday – Sunday. In return, you will receive a competitive salary of £21,091 per annum, plus great benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Benefits of joining us:

As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;

Life Insurance – x1 Salary (Can be increased to x4 at additional cost)

MediCash Health Care Plan

Pension (Employee 5% – Company 3% contributions)

26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

Option to buy or sell additional leave

Enhanced Sick Pay – 13 Weeks full pay after 12 months service / 26 Weeks Full pay after 24 months service

Cycle to work scheme

Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)

Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)

Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)

Bereavement Leave – (5 Days Leave at Full Pay)

Dependant Leave – (2 Days at Full Pay)

Onsite Park

Subsidised Canteen

About the role:

As our Customer Service Advisor, you will respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with the organisation's service standards. You’ll receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures, and will answer customer telephone inquiries, orders, service needs and complaints, responding where applicable or direct to technical/service areas.

Main responsibilities of our Customer Service Advisor:

Resolving basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for cardholders (customers) of 1?2 assigned company clients

Providing standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI)screens for client systems and established documentation and processes

Entering required data into client provided systems and databases

Determining basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution

Beginning to build base knowledge and familiarisation of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries

What we’re looking for in our Customer Service Advisor:

A results orientated individual

A customer focus

Experience of fostering relationships

Effective communication skills

The ability to pass TMS Assessments – Literacy, Numeracy, and Process Flow

PC, keyboard & system navigation skills

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Customer Service Advisor.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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