Job Ref: 214823092

Date: 2021-10-05 15:56:57

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Customer Service Advisor
Location: Milton Keynes, MK5 8NA.
Salary: Up to £22,000+ brilliant benefits.
Contract: Full time.
We have part-time and full-time opportunities. Please indicate your preference when you apply
We are looking for genuine ‘customer services experts’ to join our high-performance Customer Services team in Milton Keynes.
The Role
Our team support Kia with in-bound customer inquiries. These can vary from the fairly simple, to complex issues requiring multiple stakeholders to resolve them.
We are intent on creating the very best customer service team, staffed with genuine experts.
Facts at a Glance
• Hours: 37.5 hours (full time) per week across a shift pattern between 8:30am–7pm Monday–Friday and 9am-1pm Saturday, no bank holidays
• Channels: Telephone and email
• Type of Enquiries: Requests for information, helping customers, handling complaints
• Sector: Automotive
Fixed-term, part-time and permanent roles available.
Why You Will Want to Work Here
Competitive salaries and the potential to earn more as your skills develop
Outstanding benefits including annual leave (22 days, rising to up to 30 with length of service), private medical insurance, medical cash plan, personal wellness fund (£500 to use on any personal health/wellness project), paid maternity/paternity, pension scheme, life assurance, income protection
Genuine opportunities for progression through the ranks
A company that balances being clearly the best in its industry along with maintaining a ‘family feel’
Promote from within policy – 100% of our first line management team have been promoted from roles at advisor level, along with 30% of directors
Great training both for your current role and your future long-term development
Excellent working environment
What We’re Looking For
We seek the ‘best of the best’ customer service advisors:
• High emotional intelligence and empathy
• Mature outlook
• Exceptional problem-solving skills
• Excellent negotiation skills
• Happy, positive, supportive team member and pleasant to work with
• People who appreciate working for a company that appreciates you
About ROI
ROI is a fast-growth, industry-leading award-winning business employing 330 people. We provide outsourced sales, customer service and marketing teams to 25 of the well-known automotive brands. We pride ourselves in being a fantastic place to work and offer excellent career progression. Most importantly, our staff tell us that what they value most about working with us is that they feel genuinely cared for and respected.
If you feel you have the skills and experience to be successful in this world then apply today

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