Job Ref: 214784421

Date: 2021-09-30 14:58:03

Apply Now

We are recruiting for a First Line Support / Helpdesk analyst for a busy and rapidly growing business based in Milton Keynes.

We are looking for candidates with a broad knowledge of IT who are proven problem solvers and able to resolve support calls at the first point of contact from the Customer, via telephone and email.

This is a varied and busy role, in which you will see logged incidents through to resolution even when escalating calls to more senior technicians.

Location : Milton Keynes
Salary – £18,500 – £26,500 depending on experience.
Hours 8.30am-4.30pm / 9.30am-6pm (Fortnightly rotation).

Key Responsibilities:

To provide Service Desk support to clients via telephone and email 
Logging and updating all key information regarding the support call on the Company’s Incident Management System
Resolving the support call in a quick and efficient manner, paying particular attention to Company  SLA’s
Creation of support documentation
Escalate calls where necessary to Second Line
Keep up to date with appropriate technologies as used by the Company and its Clients
Be familiar with all key Company systems   Technical Skills: 

Excellent and proven problem solving and remote IT troubleshooting experience
Experience with Windows 7/8/10 and all versions of MS Office
Eset, Sophos or Symantec (Norton) anti-virus 
A good understanding of concepts such as WAN, LAN, Servers, Intranet, TCP/IP, Virtual Desktop  Infrastructure 
Windows Server 2012/2016/2019 
Exchange 2007/2010 (Basic skills) 
Active Directory skills  
Office 365 experience 
Monitors, Printer, and general desktop hardware  Person Specification: 

Confident when dealing with client requests 
Clear and effective communication skills
Projects a positive, friendly, and professional image in person and on the phone
Demonstrates a passion for customer service 
Show a genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the Company’s offer of training 
Reliable and flexible 
Good team player 
Minimum of 12 months solid experience of working on an IT service desk in a similar role
Ideally, you will have an understanding of ITIL service delivery and a Microsoft Certification. This is a permanent position, offering great progression for the right candidate.
They'll put you through relevant accreditations and pay for each exam you pass.

If you have 12 months of experience working within an IT role or on a helpdesk in a similar role and are a good team player, who thrives under pressure then we want to hear from you.
  
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

Apply Now