Job Ref: 214751083

Date: 2021-09-27 12:15:54

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Our Milton Keynes based client is looking for an experienced Operations Manager to join their team immediately on a Temp to Perm Basis. This role is in the hospitality industry and the successful candidate will be responsible for managing and supporting the operational functions of the hotel ensuring the achievement of excellent and smooth service throughout the property, and to create and maintain a motivated, customer focused hotel team.

Salary: £27,000 to £29,000 DOE

Hours: 40 Hour week consisting of early and evening shifts.

Main Duties:

Oversee the daily operations within the hotel.
In the General Managers absence to be responsible for the hotel. This includes guest and employee safety, employee behaviour, property security, hotel service and quality. This is not an exhausted list.
Be up to date with current and future hotel events and functions in order to ensure the hotel is well stocked and staffed to guarantee excellent service and mitigate potential issues.
Ensure all HOD’s are compliant with all Brand and Mercure Milton Keynes Operational Standards and legal standards.
Be responsible for ensuring the Hotel passes the hotel mystery audits and following up on any areas that require further improvement or development.
Work closely with the General Manager to develop long term business plans.
Provide S.M.A.R.T. monthly targets for HOD’s with the assistance from the General Manager and Financial Controller.
To proactively promote and communicate the Brands culture and vision to employees throughout the hotel.
Support Human Resources by ensuring all HOD’s ensure all mandatory training is completed by employees by the set deadlines.
Responsible for ensuring HOD’s complete their own Learning Development Plans on an annual basis.
Analyse Profit and Loss and provide an understanding of the figures.
To provided marketing strategies to improve reputation, profitability and recognition for the hotel.
To be presentable in appearance in line with company presentation, cleanliness and uniform standards.
To participate in any training courses as required. Mandatory company courses must be attended.
Ensure that you comply with company requirements in respect of personal conduct and behaviour.
To ensure your team is trained and assessed on the delivery of Mercure brand standards and to the agreed standards laid down by the company of guest service.
Guarantee guest issues are managed in a timely and professional manor, ensuring complete guest satisfaction and that this is communicated effectively through relevant departments
Financial/Commercial

In the General Managers absence to be responsible for the hotel. This includes guest and employee safety, employee behaviour, property security, hotel service and quality. This is not an exhausted list.
To control all consumables ensuring sufficient stock to service the business when required.
To support the General Manager and Financial controller and provide input in creating hotel budgets, such as manning costs and stock.
To support the General Manager in the running and the preparation of the monthly and annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
Ensure proper inventory levels are recorded for each department and that they are accurate.
Be responsible for authorising and managing HOD’s holidays.
To be fully aware of hotel activities and promote wherever possible.
To be fully aware of rates and room sales in line with budget.
All equipment must be regularly checked to ensure safety and compliance and are stored appropriately; including storage areas.
To assist in keeping the SOP manual up to date, and highlighting any emissions that might benefit the business.
To participate in any training courses as required. Mandatory company courses must be attended.
To place particular emphasis and compliance on all working practices and training relating to fire safety.
To exercise diligence, and report any untoward behaviour in both guest and employees.
Must follow and adhere to all health and safety regulations and emergency procedure. To follow procedures and guide liens for COSH and Health and Safety in the use of cleaning materials, Sharps, Risk Assessments, Manual Handling.
Analyse current hotel systems and processes and, if required, providing solutions to improve efficiency.
Handle guests’ enquiries showing hospitality at all times by greeting every guest with the right time of the day when walking through the corridors of the hotel.
People

To manage the team in accordance with the clubhouse ethos which is the cornerstone of our company values
Ensure the day-to-day staffing requirements are met in all departments and that work has been planned and assigned within the departments.
Ensure HOD’s have established performance and development goals for employees. Responsible for ensuring all HOD’s have this achieved to a satisfactory standard by the provided deadlines.
Conduct appraisals with all relevant reports at regular intervals
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
To support the General Manager in the running of HOD meetings.
Responsible for ensuring all HOD’s have provided the required training to their employees to be compliant with governmental and safety regulations. Ensure staff have the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other departmental heads

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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