Job Ref: 214749023

Date: 2021-09-27 10:01:14

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Responsibilities

To listen and Evaluate Agents calls/Chats/Emails

Accurately fill out scorecards and recording of Information

Ensure all relevant documentation is up to date

Role is Target driven

Required Skills

Excellent customer service skills

Ability to self motivate

Good communication skills,

An ability to multitask will prove vital

Requirements

Excellent interpersonal, written, and oral communication skills

Must possess and professional and friendly attitude

Ability to learn and navigate new software quickly

A passion for excellent customer service

Own homeworking setup:

Desk/Chair/Private workspace and reliable Internet speed of

10-15mbps

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

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