Job Ref: 214743631

Date: 2021-09-24 15:46:53

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A brand-new opportunity has a risen for a Technical Support Analyst in the IT industry.

This role is for a company who are looking for someone to act as the front-line solution provider for channel partners and to end customers.

This company have over 1000 members of staff all over the world and are looking for an ambitious candidate who wants to join the Company’s journey whilst looking to advance their career in the IT industry.

Benefits of Role:

* £21,000 – £23,000 – Dependant on experience

* Pension

* 20 Days Annual Leave

* Private Medical Insurance

Technical Support Analyst Duties:

* Escalating and/or redirecting cases whilst liaising with 3rd level support and developers

* Participating and contribute in assigned individual and group projects with internal teams

* Effective management of all incoming customer calls, e-mails and live online chats whilst adhering to internal SLAs, KPIs and procedure

* A strong knowledge in networking, storage, virtualisation, surveillance and/or Linux

Technical Support Analyst Requirtements:

* A drive to be successful in the Technology field

* Excellent customer service and interpersonal skills.

* Fluent in English, both verbal and written.

* Either a bachelor’s degree in computer science or engineering, or equivalent industry experience

* Ability to identify and resolve problems in a timely and efficient manner.

This is an exciting opportunity for someone looking to advance their career as a Technical Support Analyst.

This role is commutable from: Milton Keynes, Bedford, Northampton, Wellingborough, High Wycombe, Coventry, Luton, Dunstable

Probe Technical Recruitment, providing Sales Engineering Recruitment Support since 1994

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