Job Ref: 214733403

Date: 2021-09-23 15:54:10

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My client is looking to recruit a 1st Line IT Support to join their team.

The day-to-day role will involve resolving issues and support for management and employees of a group of companies from a ticket-based system. In addition, the role will require the successful candidate aiding and supporting an external customer base.

In order to succeed within this role, Candidates must have a minimum of 1 years experience in a Desktop Support environment with a solid understanding of various internet connectivity mediums, be proficient with Windows Desktop Operating Systems and have basic Networking knowledge (DHCP, DNS)

Duties include, but are not limited to:

* Provide remote IT Telephone Support for customers

* Provide remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.

* Provide remote support using any industry accepted remote support software.

* Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.

* Logging customer queries and meeting SLA’s

* Updating existing tickets with SLA time

In return, you will be given a competitive basic salary from £21,000 to £24,000 per annum DOE, plus staff bonuses and holiday incentives with training and development plans in place.

Purple Panda Recruitment Ltd (Company Number (phone number removed)) Is a UK based Recruitment Agency. We operate an equal opportunities policy of treating all employees, clients and candidates equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, , age, marital or civil partnership status or disability. Due to the high volume of CVs received we do not provide individual feedback on applications. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful. For further feedback please contact us directly

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