Job Ref: 214713499

Date: 2021-09-21 16:43:19

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Are you an Administrator looking for your next move?

Element has an opportunity for a Training Administrator to join the BM TRADA Certification Training Team. This role will ensure that our training programs run smoothly from initial enquiry to post course follow-up. It is a customer facing role and demands a high level of customer service and engagement. Your duties will include course logistics, communicating with participants and vendors, and contributing to continually improving the effectiveness and efficiency of the role.

This role would be an excellent opportunity for anyone who aims to develop a career within the training / learning and development arena.

RESPONSIBILITIES

* This role is to provide administrative support to both the BM TRADA certification training team and the FBP L&D Manager

* Dealing with initial training enquiries from inside and outside the organisation

* Confirming delegates attendance including creation and issuing of joining instructions, pre-work and invoices

* All venue logistics such as room set-up, organising refreshments, H&S briefings, ensuring excellent customer service and client experience during the duration of the course. Courses are mainly in-house at the High Wycombe site but may on occasion include alternative external venues

* Organising all material reprographics

* Post course follow-up including the issuing of certificates

* Liaise with Marketing Coordinator to promote events as required

SKILLS

* Educated to at least A Level or with equivalent/relevant experience

* Minimum intermediary level Microsoft Word, Excel and PowerPoint

* Experience of working in a customer facing environment

* Experience of multi-tasking, working under pressure and managing changing priorities

* Problem-solving and project management skills are also desirable

* Have excellent interpersonal skills both face to face or via the telephone.

* Ability to work flexibly from 8am to 6pm although the core hours are 9am to 5pm with time off in-lieu for additional hours worked.

Due to the remote nature of the site (just outside of High Wycombe in Hughenden Valley), it is recommended that you have your own transport.

PLEASE note when applying, you will be taking to our website to apply

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