Job Ref: 214669531

Date: 2021-09-15 17:24:14

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Customer Service Advisors
Temporary on an ongoing basis (with possibility of a permanent role after 12 weeks)
Start date:- 5th October 2021

Homeworking available once you are fully trained. You must train on site before being to work from home.

Shifts available:-
10.00-19.00 (working every other weekend)
12.00-21.00(working every other weekend)
14.00-23.00 (working every other weekend)
16.00-01.00 (working every other weekend)
18.00-03.00 (working every other weekend)
09.00-14.00 (working Tuesday to Saturday every week)
13.00-18.00 (working Tuesday to Saturday every week)
20.00-02.00 (working Monday, Tuesday, Wednesday, Thursday and Sunday every week)
20.00-02.00 (working Tuesday, Thursday and Sunday every week)

The Package whilst temping
£10.16 per hour before 11pm
£11.43ph between the hours of 11pm and 6am
Plus a quarterly bonus available if extended

The Place
Charles Tyrwhitt produces the finest menswear, with timeless style and no compromise on quality. To top this off they provide exemplary customer service, with a pinch of British charm thrown in for good measure.

The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be first point of contact to Charles Tyrwhitt customers all over the world in a busy, high volume, supportive contact centre. You will play a key role in delivering exceptional service to all Charles Tyrwhitt customers first time, every time.
· Take inbound calls from customers when they are placing orders
· Inform customers of deals and discounts available, up-selling additional products
· Help with any enquiries i.e. wheres my order, how much is delivery, cancellations and complaints
· Offer 24/7 email and web chat service

We are looking for
· Experienced and well-spoken individuals who has a genuine passion for delivering great customer service.
· Previous experience in a customer service or sales role is desirable.
· A charming and engaging telephone manner

You will work with a friendly family like team who have lots of fun at work.
Please submit your CV ASAP to be considered for a start ASAP

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

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