Job Ref: 214616758

Date: 2021-09-09 09:45:48

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Responsibilities will include:

* SME for critical customer operations systems to maximise process efficiency and customer engagement

* To identify and bring new standards to operational tasks

* To supervise the running of a safe and efficient operational, working within clear guidelines to help achieve operational standards and defined outcomes for your responsibility area / shift approach

* Team Shift/Time Management

* To ensure current processes established on site are adhered to

* To drive for a culture of continuous improvement through KPI management and process review

* Discover training needs and provide coaching

* Carry out staff 121’s

* Maintain a Skills Matrix for the team & review regularly

* Identify the need, organise and/or deliver training to develop skills

* Undertake and support employee appraisals and pay-structure reviews

* Undertake disciplinary and related tasks in conjunction with HR support

* Interview, recruit, Induct and monitor new staff through their probationary period

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