Job Ref: 214611626

Date: 2021-09-08 15:38:29

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Operational Risk Officer

The purpose of this role is to effectively support the approach to Operational Risk and support the enhancement of the control framework, carrying out assurance of control testing across all functions.

Key responsibilities;

Test adherence to policies and risk appetite including escalation via appropriate channels
Assess the risks associated with 1LoD business line activities and assist in compiling and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line.
Provide support with quality reviews, taking a risk-based approach. This could include thematic reviews, regular testing of key controls, independent validation of Quality Controls and Assurance activities performed by the businesses or other methodologies as needs dictate.
Monitor output from all 1LoD areas to identify potential operational risks and, where possible, ensure appropriate mitigating actions are in place, including recommendations for remediation, improvement of controls, staff training or coaching. Proactively identify process improvement/best practice and share as appropriate.
Provide support with remediation of control failures.
Support the Operational Risk Manager to develop Key Risk Indicators (KRIs) and risk appetite metrics with divisions in accordance with bank's Risk Appetite.

Knowledge and skills;

Knowledge of regulatory environment and key regulatory regimes.

Excellent attention to detail with a 'can do' attitude and strong team skills
Ability to think creatively when resolving problems and/or identify alternatives where established procedures may not exist, ensuring an improved customer experience
Strong communication (written and oral) and organisational skills
Able to work under pressure, whether alone or as part of a small team
Willingness to challenge, collaborate and adapt

Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum)
Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model

Understanding of and compliance with group policies including Conduct Risk

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