Job Ref: 214599637

Date: 2021-09-07 15:20:16

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ICT Support Consultant (2nd Line), £22,000 – £28,000pa plus benefit, Aylesbury, Buckinghamshire:

Our client is a diverse and successful organisation specialising in IT support & training for public sector clients in the education industry. You will manage and support a small portfolio of schools in the Buckinghamshire area, providing IT support and consultancy regarding their IT estate and how to improve IT over the coming years.

The role:

On a day to day basis, you will resolve and monitor technical issues for your clients, all while ensuring clear and concise communication regarding any issues or problems. You will advise on the right course of action in terms of IT and deliver any projects as required by your customers.

About you:

The successful IT Support Consultant will need prior experience in a customer facing IT support role, either remotely or face to face. You will have exceptional relationship building and customer service skills. The following technical experience and skills are desirable:

2nd Line IT Support
Windows Server, Active Directory and Microsoft Operating Systems Responsibilities:

Resolve technical problems as quickly as possible
Ensure that backup is working and complete a test recovery
Ensure on-going technical problems are logged and tracked in the correct system
Feedback to the school progress at the end of each visit
Ensure that all server recovery material that are required to recover server are readily available at the school and kept in a safe and secure place
Ensure school details are entered on the correct system and server details are kept up to date
If technically possible, ensure the remote log in software is installed on server and that turn IT on account is on the server. Have a driving license and vehicle is essential for this position.

Keywords: ICT Consultant, ICT Technician, 2nd Line IT Support, IT Technician, IT Consultant, ICT, IT Support Analyst.

If you are interested in this IT Support Consultant vacancy and you possess 2nd Line IT Support skills, then please apply now, or email MARS Recruitment with your CV.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)

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