Job Ref: 214580047

Date: 2021-09-03 17:40:35

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The duties of the Customer Service Sales Administrator vary from prices enquiries to aftercare sales enquiries

All key aspects of the role:
• Handling all incoming customer queries and questions via emails/phone
• Providing quotations
• Processing orders correctly in a timely manner as per Company procedures
• Maintaining customer prices when required
• Dealing with customer queries in regard to pricing, orders, stock availability, delivery status etc.
• Ensuring that customers are kept informed about progress of orders, informing customers of any delays
• Working closely with internal departments and accounts managers to achieve best outcome for customer orders and requests
• Producing despatch notes and liaising with freight forwarders
• Referring problematic issues to management
• Resolving customer complaints and issuing debit/credit notes as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information
• Handling payment transactions over the phone when necessary
• Monitoring, completing the weekly KPI
• Ad Hoc Administrative duties from time to time with the Customer Service Manager
• Adhering to a Company’s policies and procedures at all times when assisting customers

Profile required:
Immediate Start
Experience ( minimum 2 years) working in a busy Customer Service or Sales office environment
Experience of SAP is a plus however training will be provided
Pro-active, reliable, self-motivated with strong communication skills, willing to contribute to the wider team
Ability to multi-task
Experience of Excel

This is a temporary assignment for approximately 6 months and will possibly develop to a permanent position. The equivalent salary offered is £13.00ph (£24,500).

The hours are Monday to Friday, 9am to 5pm with a 45 minute break – total 36.25hrs per week.

Due to the current situation with Covid-19, employees are working from home 50% of the time. There are two “bubbles” of employees, working alternate weeks in the office. We will provide the individual with a laptop to access the network and any other equipment/stationery

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