Job Ref: 214519907

Date: 2021-08-26 10:57:27

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Care Co-ordinator and Scheduler to join our CQC rated 'Outstanding' branch covering High Wycombe and South Bucks. It is essential that you drive and have access to a car.

Overview of the Care Coordinator Role

The Care Coordinator is one of the most important roles within our Domiciliary Care business and is crucial to ensuring the daily Care operation meets the needs of our Client’s, whilst our team of Caregivers have a good work-life balance. Working in a highly reactive environment, a primary function is creating the weekly rotas, ensuring our Clients receive Care precisely when they require it and the availability to work of our full time and part time Caregivers is maximised.

We typically offer a minimum of one hour Care visits to our Clients that live in their own homes around Beaconsfield, High Wycombe, Amersham, Stokenchurch and surrounding areas. You will undoubtedly be pleased to know that we always provide Caregivers with plenty of travel time between visits.

About Your First 4 Weeks

Initially, you will join our Care Team Supervisor as she carries out client reviews, new client assessments and spot checks, whilst simultaneously spending a little time in the community meeting our clients and understand the expectations we place on our CareGivers. Once you have an appreciation of our field operation you will begin to work with our existing Care Coordinator learning the systems, intricacies and key tasks of this challenging role. It is envisaged that within a maximum of 2 months you will transition into our sole Care Coordinator.

Care Coordinator Duties & Responsibilities

• Allocate Client Care visits and reorganise rotas as new information comes in

• Schedule Caregiver rotas and reorganise rotas as new information comes in

• Keep accurate records of sickness, absenteeism and holiday requests

• Liaise with Care professionals; district nurses, doctors and Occupational Therapists

• Create and send out weekly Client invoices

• Keep Client and Caregiver files up to date

• Create new Client and Caregiver profiles on scheduling system

• Answer incoming Client/Client family phone calls and emails

• Build strong working relationships with the Care Team and Clients

• Improve and develop efficient, robust back office systems

About Right at Home

Right at Home High Wycombe is one of only 3 Home Care providers in Buckinghamshire to be rated by the CQC as ‘Outstanding’. We are part of a network of 67 Right at Home branches that focus on quality rather than quantity, with staff retention being pivotal to this. For the second consecutive year, we have been awarded 5-star employer staus by Workbuzz, the independent employee satisfaction consoltants.

Desired Skills and Attributes

The Care Coordinator role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure with ever changing information and moving goal posts:

• Well organised with a high attention to detail

• Strong planning and prioritising skills

• Previous use of a scheduling system

• Comfortable ‘spinning multiple plates’ in a highly reactive environment

• Good computer skills with proficient use of Word, Excel & Outlook

• Calm, positive, enthusiastic, flexible and dependable

• Enjoy working to hard deadlines

• Polite, upbeat communication style; written, verbal & face to face

• Experience of delivering excellent customer service

• Full UK driving licence with access to a car

The Next Step

If the Care Coordinator role is of interest and you can offer many of the desired skill and attributes, we would love to have an initial chat with you, so please apply here and a member of our friendly team will contact you soon. Thank you for considering a role with Right at Home High Wycombe

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