Job Ref: 214512187

Date: 2021-08-25 12:46:20

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We are recruiting for a highly attentive and committed individual to join a leading financial services organisation in Milton Keynes.

The successful candidate will work as a Property Administrator and will ensure that all the transactions needed for our client's pension schemes are completed to the highest standards, within the service levels. As an administrator, you will have a specific portfolio of clients that it will be your responsibility to administer by completing all the pension transactions, from new business set up, to investments, dealing with banking and pension contributions, retirement and death etc.

Key responsibilities

Ensure that our customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy
Responsible for their individual performance targets and contribution to team performance targets
Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down
Provide support to the line manager to ensure the overall team objectives are met
Take responsibility for individual tasks, and action them within the required timescales
Escalate any problems, mistakes, backlogs, or issues immediately to the line manager
Report any breaches or complaints immediately to the line manager and to Compliance
Where risks are identified, ensure these are documented and reported to the line manager and compliance
Contribute to process reviews, constantly seeking ways to streamline and improve the way in which we deliver the service
Maintain good business relationships with internal and external customers
Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes and meet company service levels and standards and service level agreements
Ensure clients receive regular and effective communication which is professional and delivered to the highest standards
Maintain and develop good business relationships with internal and external customers Person Specification

Experience working in Financial Services
Knowledge of pensions administration service
Knowledge and understanding of UK regulatory requirements
Proficient in the use of Microsoft Office and Excel
Proficient in the relevant pensions systems used
Good organisation skills and ability to prioritise
Numerate
Good interpersonal and relationship management skills
Flexible and adaptable to changing priorities
Attention to detail
Team player
Demonstrates innovation and added value towards customers’ needs
Excellence and quality in service delivery
Team-spirited, co-operating with and respecting colleagues Acting with accountability and integrity
Shows flexibility and commitment to continuous improvement
Results-focused If you like the sound of this role and you fit the above description, please apply today!
 
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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