Job Ref: 214502246

Date: 2021-08-24 13:17:24

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This exciting role is on a temp to perm basis. It is working for a very successful and established company based in Bletchley. The ideal candidate will have previous order processing experience and customer service experience within an office environment.

The role will involve:

Handling all incoming customer queries and questions via emails/phone.
Providing quotations.
Processing orders correctly in a timely manner as per procedures.
Maintaining customer prices when required.
Dealing with customer queries in regard to pricing, orders, stock availability, delivery status.
Ensuring that customers are kept informed about progress of orders, informing customers of any delay.
Working closely with internal departments and Accounts Managers to achieve best outcome for customer orders and requests.
Producing despatch notes and liaising with freight forwarders.
Referring problematic issues to management.
Resolving customer complaints and issuing debit/credit notes as needed.
Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information.
Handling payment transactions over the phone when necessary.
Monitoring, completing the weekly KPI.Immediate Start.

Experience of SAP is a plus however training will be provided.

Pro-active, reliable, self-motivated with strong communication skills willing to contribute to the wider team.

Ability to multi-task.

Experience with Excel

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