Job Ref: 214435814

Date: 2021-08-13 17:26:29

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This is a fantastic opportunity to offer outstanding supporter care and fundraising help – ‘from start to finish and beyond’ to all donors and supporters of Brain Tumour Research. To manage the thanking process for the charity and to fulfil supporter orders and requests as directed by the fundraising team.

Supporter Care Administrator
Reports to: Supporter Care Supervisor
Direct Reports: None
Location: Head Office in Milton Keynes
Salary: up to £22,000 per annum

Requisite Skills and Experience:

* Outstanding organisation skills.

* A good communicator, including an excellent standard of written English.

* Experience of working with members of the public and/or volunteers.

* Experience of working with a database / CRM.

* Experience of working with MS Office, especially Word and Excel

* Flexible in your approach to work, embracing change and development and able to work occasional evenings and weekends when necessary.

* Be prepared to converse sensitively and empathetically with members of the public who may be going through current or recent traumatic experiences

Main duties:

* Manage, and continuously develop and improve, the donor stewardship programme, including thanking process and running online donation reports.

* Accurate coding of income; account management of supporters in regions.

* Manage and continuously develop and improve the thanking process for all supporters in the charity, including the production of accurate and personalised thank you communications.

* Agree, prepare and process merchandise and other order requests for supporters.

* Be available to undertake ad hoc projects for Head of Giving and Director of Fundraising & Supporter Care.

* Undertake ad hoc desk research projects when needed.

* Comply with Brain Tumour Research’s internal policies as appropriate.

* Undertake any other reasonable duties as required by the Community Development Managers, National Fundraising Events Manager, the Director of Fundraising and Supporter Care and members of the Management Team

* Ensure that all relevant charity and other legislation is complied with.

* Deputise for colleagues as necessary to deliver an exceptional supporter experience.

Closing Date: Sunday 12th September 2021
Early applications are encouraged, interviews will commence before the closing date if suitable candidates are identified.

Please read the attached full job description and upload your CV with a covering letter, demonstrating why you are a suitable candidate, how you could add value to our organisation and detailing your current salary.

No agencies please

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