Job Ref: 214406948

Date: 2021-08-11 07:33:31

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Temporary position immediate start – 18-month assignment

Salary: £13.00 to £14.00 per hour

Hours: 9 am to 5pm 37.5 per week

Our prestigious and award-winning client who is renowned for valuing their employees is currently looking to recruit a Customer Service Specialist to join their highly successful team.

In order to apply for the role of Customer Service Specialist position, you will need to possess solid experience in providing support to managed service contract customers, ensuring that the service level agreements in place are adhered to at all times. You will have experience in SAP

Key responsibilities:

Customer Order Processing

Assisting the logistics management team and customers in reducing ad-hoc orders and changes to delivery schedules.

Create and maintain customer delivery schedules in SAP

Maintain relationships with partners in Northern and Southern Ireland

Process monthly orders and book carriers, order stock as required

Regularly reviewing the contract management system to ensure a smooth transition into SAP

Process QC shipments and ongoing administration to minimise write off and increase customer efficiency

Order stock for customer backorders

Person Specification

* This position requires a confident person with a drive to achieve results in their specialist customer service role and administrative area of expertise.

* Excel at intermediate level

* SAP experience

* A good communicator and ability to stay calm in challenging situations.

* Personable nature with good social skills enabling them to effectively communicate with customers, build relationships and install confidence at every customer interaction

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