Job Ref: 214376173

Date: 2021-08-06 09:46:33

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Responsibility for the successful onboarding and training of Homecharge Electricians, Field Service Engineers, new product offerings and third party suppliers ensuring the quality standards of installation, service and repair deliver a service loved for its quality and a charging on the go network of >98% uptime.

Key Responsibilities & Tasks:

* To identify and bring new best practice standards to installation tasks

* To Identify and develop field training materials and SOP’s in relation to new and existing charger equipment

* To onboard new field-based electricians into the bpchargemaster way of working and standards

* To ensure current processes established on site are constantly assessed to ensure installation practice and processes set industry standards

* Discover training needs and provide coaching

* Carry out installation and service competency assessments

* Maintain a Skills Matrix for the installation and field service teams & review regularly

* Ensure all H&S practices are embedded within process and closely adhered to

* Provide monthly and quarterly reports to the Head of Network

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