Job Ref: 214366285

Date: 2021-08-05 10:12:34

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About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to hold strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

Scope & Purpose

The Senior Project Manager will be responsible for the day-to-day management of existing key customer accounts, maintaining relationships and providing leadership to the Project Team. The Senior Project Manager will also be working cohesively with the Account Manager and Service Operations Manager to build on the overall commercial relationship with existing clients.

Duties will include but not limited to:

* Leading and developing the Project Team to ensure that service delivery maintains the high standards of Celestra.

* Ensure accurate live/on-site information is compiled and where appropriate, issue updates, communication plan and relevant presentation and updates.

* Financial oversight of all engagement related services, supply, and costs on projects.

* Be accountable for the project financial success for both gross margin and time effectiveness.

* Work collaboratively with all teams to ensure effective delivery of all client projects.

* Monitoring the day-to-day commercial performance of each account within the portfolio

* Ensuring strong control of P&L, optimising margins and cash flow

* Overseeing the rollout of new contracts and services to the client

* Carrying out analysis and producing reports on a monthly basis to internal and external stakeholders

* Preparing documentations and training plans to roll out to the field resources and Project Team

* Conduct and chair customers review meetings

* Maintain effective rapport and relationship with other internal departments

* Ability to effectively manage smaller and major projects simultaneously

* Continuously review skills and calibre to identify gaps for training and development of the Junior Project Manager, setting a good example whilst coaching

* Being an escalation point for the Project team in absence of the Account Manager.

Innovation & Accountability

* Strong experience of delivering innovative and complex projects.

* Experience working within a senior/lead project management role.

* Experience of coaching or mentoring more junior team members and be able to demonstrate the ability to act as an assignment manager for these team members.

* A proven track record of working in a customer focused environment.

* The capability to be flexible, adaptable, and able to solve problems while working systematically with little direct supervision.

* Delivering Business and change in a challenging and complex environment using an industry-recognised approach.

The successful candidate will have/be:

* Proven experience of project management delivery and deployments (both internal and external) within the hospitality and retail sectors

* EPoS implementation and site refurbishment experience, an understanding of IT solutions (desirable)

* Proven track record of managing budget and cost

* A degree of flexibility to travel to sites with the occasional overnight stays

* IT literate, including MS Office package

Benefits

Celestra offers 25 days holiday (excluding statutory bank holidays), and employee benefits including discounted gym membership, discounts on major retail outlets including groceries, Employee Assistance programme, contributory Pension, Private Medical Scheme, hardware commission, free fruit and hot beverages, flu vaccinations and Company bonus scheme

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