Job Ref: 214355831

Date: 2021-08-04 10:23:16

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Centric Talent are delighted to be recruiting for Fluent Speaking German Customer Service advisors to join our clients Charge back team based in Milton Keynes.

They are growing rapidly and are now ready to expand their current teams!

Are you fluent in German and English? Do you thrive in customer service? Are you ready to take that next step in your life and build your career with with a company who has a real team ethos throughout the business and like to reward staff with recognition and ongoing training and development whilst working in a fast-paced fun environment?
 
Role: Charge Back Specialist
Location: Milton Keynes
Salary: £26,000 per year
Hours of work: 7am-4pm Mon-Fri (40 hours a week)
 
About the role:

research and resolution of customer charge backs.
detailed transaction research, analytic skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
apply bank and card industry regulations and practices in resolving disputes. You may also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
Develop and apply the basic skills appropriate to research, process, and resolve charge back/reversal requests.
Gather and analyse cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations.
Organise supporting information and apply appropriate credit/debit adjustments to accounts based on the final result of arbitration.
Assist with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity SkillsSkills and Experience

6 months customer service experience who ideally within a contact centre environment
Excellent IT skills, with an eye for detail
Fluent verbally and written German language skills.
Ability to demonstrate putting customers first
Motivational, inspirational, and results driven with a passion to succeed. 
Benefits of joining our client as a Charge back Specialist:

Competitive Salary £26,000 
ongoing training and development provided by a dedicated on site training department.
29 days holiday (With the option to buy/sell an additional 5 days)
Free on-site parking
Peoples Pension scheme
On site Canteen
Discounted gym membership
MediCash Plan (On completion of 4 months service) 
Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of the recruitment process.

If you think this role is for you, please click apply and one of our recruitment team will be in contact with you to discuss in more detail

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