Job Ref: 214350385

Date: 2021-08-03 15:46:05

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FIELD-BASED ROLE*

Key Responsibilities:

• Setting, checking and/or restoring the functionality and performance of Bosch garage based and Bosch garage equipment in line with the prevailing proprietary standards.
• Provide initial user training (in line with the appropriate prevailing field service concept and/or Services offering).
• Work in close cooperation with SLC regarding the scheduling and invoicing of all field service activities.
• Manage calibration schedules and plan visit schedules to ensure maximum working efficiency
• The FSE will also support the proactive promotion and sales of Bosch's garage equipment range
• As directed, provide chargeable service expertise to the UK representative(s) of Stargate Capital GmbH.

Specific Features:

• In order to attend to customer demands, the jobholder will be required to travel frequently
and stay away from home as dictated by call planning.
• From time to time, the jobholder will be required to travel to Bosch Denham and occasionally attend training conducted at Bosch service headquarters in Germany.
• Abide by all prevailing Health and Safety instructions
• In abnormal situations, assist in covering service demands outside of the jobholder's nominally specified territory.
• Work closely with FSE Area Managers to plan workload, diary and customer prioritisation.
• Work towards agreed targets and objectives in relation to Response times, Fix times, Daily call volumes, Weekly reports, Sales and Contract renewals
• Daily contact and cooperation with WTE CUS teams in relation to workload, completed and pending calls / jobs to ensure accurate customer communications and resource management

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