Job Ref: 214349829

Date: 2021-08-03 15:18:12

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Centric Talent are delighted to be recruiting for Fluent Speaking German Customer Service advisors to join our clients Fraud Analyst team based in Milton Keynes.

They are growing rapidly and are now ready to expand their current teams!

Are you fluent in German and English? Do you thrive in customer service? Are you ready to take that next step in your life and build your career with with a company who has a real team ethos throughout the business and like to reward staff with recognition and ongoing training and development whilst working in a fast-paced fun environment?
 
Role: Fraud Analyst 
Location: Milton Keynes
Salary: £26,000 per year
Hours of work: 10am – 7pm Mon-Fri and every 3rd Saturday (40 hours a week)

FULL TRAINING PROVIDED!

About the role:

Investigate potential credit card fraud cases based on information received from the fraud detection system.
Analyses several aspects of account history, to include payment and transaction history.
Contact customers and merchants to obtain additional information regarding fraudulent charges.
Maintain accurate and complete documentation of all information necessary for the investigation.
Respond to 25 or plus account inquiries per hour
Assist with the completion of the lost/stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
Build the credit card replacement orders and completes shipping materials.
Develop an excellent knowledge to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
Skills and Experience

6 months customer service experience who ideally within a contact centre environment
Excellent IT skills, with an eye for detail
Fluent verbally and written German language skills.
Ability to demonstrate putting customers first
Motivational, inspirational, and results driven with a passion to succeed. 
Benefits of joining our client as a Charge back Specialist:

Competitive Salary £26,000 
ongoing training and development provided by a dedicated on site training department.
29 days holiday (With the option to buy/sell an additional 5 days)
Free on-site parking
Peoples Pension scheme
On site Canteen
Discounted gym membership
MediCash Plan (On completion of 4 months service) 
Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of the recruitment process.

If you think this role is for you, please click apply and one of our recruitment team will be in contact with you to discuss in more detail

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