Job Ref: 214306620

Date: 2021-07-28 15:20:39

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We are currently looking for a Technical Trainer to join our team in Milton Keynes. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary, plus great benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

Benefits of joining us:

As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;

– 29 days holiday, including bank holidays (with the option to buy/sell up to 5 days)

– Peoples pension scheme

– Limited free on-site parking

– On-site canteen

– Medicash plan (on completion of 6 months service)

– Vitality Healthcare (On completion of 6 months service)

– Cycle to work scheme (on completion of 6 months service)

– Free tea and coffee

About the role:

As our Technical Trainer, you will develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. You will maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance, and will provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. You’ll also evaluate to determine if business outcomes have been achieved, follow up to ensure continuous improvement, and proactively expand existing and build new knowledge.

Main responsibilities of our Technical Trainer:

– Delivering a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation

– Tailoring content based on individual customer needs, as directed and occasionally assisting with simple design projects

– Providing basic cross?training and support for colleagues

– Contributing to on?site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products

– Accompanying/supporting higher-level trainer/manager as needed; however, training could be single trainer led.

What we are looking for in our Technical Trainer:

– 2 years relevant experience

– A bachelor’s degree (additional experience in lieu of this will be accepted)

– Training design and delivery experience in a Financial Services Contact Centre

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Technical Trainer.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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