Job Ref: 214304991

Date: 2021-07-28 13:43:59

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Hotel Operations Manager – Hotel in Aylesbury

Location:             Aylesbury

Salary:                 £38k – £40k PA

Reporting to the General Manager you will lead and develop the Front Office and Housekeeping team whilst ensuring at all times that the guest experience is exceptional with your second to none customer service skills and attributes. This is a hands-on role, where you will split your time between managing the team, duty management of the property and guest service and interaction of this amazing property.

To be a strong candidate you will be hungry for success and want to develop your career and will be prepared to go that one step further to achieve the goals of the group.

The Role

The Operations Manager is responsible for the effective operational management of Rooms Division & FOH.
Working alongside the General Manager and the team to exceed revenue and Guest satisfaction targets.
Assist the development of meaningful, achievable departmental budgets and other short- and long-term strategic goals.
Provide effective leadership to the team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the team
Does this sound like you?

If you are keen to discuss the details further, please apply or send your CV to Marlene – Marlene  

COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.

To view other great opportunities please check out our website  or call us on (phone number removed) for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.

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