Job Ref: 214256496

Date: 2021-07-21 17:22:24

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ATM Service Desk Analyst – Fixed Term Contract – Milton Keynes

Responsibilities for the ATM Service Desk Analyst –

* Provide first line fault management and rectification of ATM faults on the estate.

* Manage all end-to-end components required to restore ATM's into service, including 3rd party suppliers, following laid down processes and procedures.

* You should be able to adapt quickly to change in a fast paced environment, have a positive proactive approach to your working practices.

* Monitoring of ATM network utilising specialist monitoring software, ideally experience of day to day management of ATM faults.

* Coordination of all support components to resolve faults on the network.

* This includes both internal and external resource.

* Ensure accuracy of actions is fully recorded on central monitoring systems.

* Working as a team to maintain availability and call targets.

* Team of 17 split into 3 regions.

Essential Skills for the ATM Service Desk Analyst –

* Incident Management experience

* Third party liaison and control

* Experience of working in customer service facing role with particular emphasis on dealing with problems and incidents via telephone.

Desirable Skills for the ATM Service Desk Analyst –

* Competent with MS Office standard applications, basic understanding of ATM networks

* Creation of process,

* Working understanding of ATM Monitoring tools

* ATM Hardware/Software

* Windows 10 Working

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