Job Ref: 214244390

Date: 2021-07-20 16:08:30

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Customer On-Boarder & Trainer

High Wycombe. The successful candidate will earn £27,000-£37,000 per annum.

The On-boarder/ Trainer is a key member of the implementation & support team, responsible for planning & executing the set-up and training of the company’s market leading workforce management solution.

Our client is willing to consider flexible or part time working for this role and will also provide full training, mentoring and opportunities for personal development.

If you have some experience listed below, do not hesitate to apply.

Role Requirements

You will be a ‘people person’ and have a positive, upbeat attitude, strong customer service focus and remain calm under pressure
To be successful in this role you are likely to have some experience in a customer support, customer service, account management or training delivery role. You might have some technical support experience although full product training will be provided
Excellent communication skills
A professional level of preparation, set-up, presentation, colleague and customer liaison and software use
Strong organisational and time management skills to manage a busy diary and an ongoing demand for onboarding timeslots
Strong relationship building and influencing skills
Competence with project management and issue tracking tools
Experience in security and cleaning sectors would be advantageous
Able to provide occasional support outside regular business hours
Willingness to travel with occasional overnight stays if required
Role Responsibilities (not limited to)

Lead the implementation and optimisation of the workforce management solution for the company’s clients by providing frontline customer on-boarding for our new and existing customers.
Ensure that products and services are being adopted promptly and are being used effectively
Master the capabilities of the system and advise customers on how to most effectively use the solution
Demonstrate how to customise the client's system to suit their company’s needs
Test and troubleshoot the final setup of the clients system and create Zoho Desk tickets
Customising and tailoring onboarding sessions where appropriate and to work with colleagues across the business to develop innovative methods of onboarding that suit the different types of customer
Take responsibility for your own product knowledge development to support your ability to onboard
Keeping up to date with developments in the customer support industry to recommend and research new practices to keep up to date
Preparation of high-quality supporting materials and follow up communications recommending, where necessary, the next steps for the customer and relevant additional support and training materials (eLearning, support materials, how-to videos, quick start guides etc).
Work closely with other teams in the business such as Marketing, Product Management and Technical Specialists
Company

Our client is an established SaaS software vendor that provides a well-respected Workforce Management System to an impressive and rapidly growing customer base.

The Business

Industry Leading Innovative SaaS Brand
Over 200 clients across the UK and beyond
20% of the top 30 companies in one sector are customers
40% year on year growth in new SaaS product sales
Why should you apply?

The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
Company Pension
Private Health
Full Training, Personal Development & Mentoring
If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Customer On-Boarder, Trainer, Training, Development, Support, Business Support, SaaS, Workforce Management, Trainer, Supporting Materials, Project Management

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